We trust you will be completely satisfied with our products, but if you've changed your mind or are unhappy with an item you've purchased from us please contact our customer service team within 15 days of delivery to discuss your concerns and arrange a refund, exchange or return.
Tel: 01902 725055 (Mon-Fri 8am-5pm)
Faulty, damaged or incorrect goods
Please inform us of any issues concerning your goods within 15 days of delivery for a full refund or exchange. As we are continually looking to improve our products, we may ask for the item(s) to be sent back to us for inspection (returns are free of charge). Please return the item(s) to us within 30 days.
We understand that sometimes you change your mind after receiving a product. Please get in touch within 15 days of delivery for a refund or exchange. You have 30 days to return your product(s) unused, as delivered and preferably in the original packaging. In these circumstances, we ask that you pay the delivery costs of returning the item to us. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale. Please note that until we receive the goods you are returning, they are your responsibility. We therefore recommend you use a recorded delivery service or contact us to arrange a collection (additional charges may apply).
Please return item(s) to the following address:
30 Crossgate Road
Park Farm Industrial Estate
Redditch B98 7SN
You have the statutory right to cancel your order at any time prior to processing for a full refund. Please be aware that orders are usually processed on the same day that they are received. Simply call us on 01902 725055 (8am-5pm Monday to Friday) or email firstname.lastname@example.org with your name, address and order reference.
You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 14 working days from the day after you receive the product. Should you wish to exercise this right, please call us on 01902 725055 during our opening hours (8:30am-5pm Monday to Friday) or send an email to email@example.com stating your intention to cancel the order, and include your name, address and order reference number.